I called Elite Mercedes to have my 1999 ML 320 service for the left rear locking mechanism. I spoke to Ray who advised to come by and he'll look at it. Once I pulled in to their shop, his staff was working on my SUV right away. I walked around the nearby business area and when I came back, Ray advised me of the work that needed to be done and gave me the option as to whether I want to go through with it or not. They also programmed my remote without me asking for it. Great Service!!! . Ray and his staff are excellent and I would highly recommend this business. The only unfortunate thing is they don't work on other type of cars, just Mercedes. But they are very good at what they do and this is probably why they only specialize in Mercedes Benz. I'm looking forward to my next visit and just wanted to let Ray and his team know that they have gained a customer for life. I live in the Fremont area and there are lots of other MBZ shops in the area, but I wouldn't take it to them as I know that Elite Mercedes is the best in the Bay Area . Thank you so much Ray and crew!!!