After interviewing several independent Mercedes auto repair shops, I chose Raymond to be my mechanic because he shared his background as service mechanic at a local Mercedes dealership. Each time I have have serviced my E350, he has always explained and reviewed his procedures and service. After the service is done, he will point out potential services and provides a detailed write up of what services was performed just like at your local Mercedes service dealership. My car is returned clean and shiny. At my last service, one of my parking lamps went out and I returned it, and he replaced the bulb without a charge. Although this independent Mercedes auto repair shop does not have a nice lounge like the local Mercedes dealership, Raymond makes up for it with affordable prices and quality service.