I own a '11 MB C350 and the Service A notification had popped up on my dashboard. Didn't really want to spend a ton of money at the dealer so I decided to look up any local mechanics in my area that specialized in Mercedes-Benz. A couple minutes on Yelp and I found Elite Mercedes based in Milpitas. Gave them a call and was scheduled an appointment right away for the next day. Upon arriving at their shop, I was greeted by the owner, Raymond and helped me right away. Raymond and his team are very professional and courteous. I originally planned to stay at the shop while they performed the service on my car but it was a hot day so I ended up changing my mind. They offered to drop me off at a local starbucks while they worked on my car, I was more than happy to accept the offer. When my car was done, Raymond gave me a call and told me my car was ready and that he had already dispatched one of his workers to come pick me up (Service on Point here guys.). Once I was back to the shop, Raymond explained everything that was performed on my car and how my brakes and tires were (most of the time, when I went to the dealer, they don't even tell me how much tread I have left on my tire and how much percentage I have left on my brakes). Raymond even fixed my cigarette lighter and made sure the tires on my C350 were on the correct pressure. (I have asked the dealer multiple times to check in on these two minor issues on my car and each time they neglected to do it). Overall, I highly recommend Elite Mercedes for their customer service alone. As for pricing, I found their prices very reasonable, I ended up paying much less than what I was quoted for at the dealership. I had even asked Raymond that I was planning on buying a used MB and had set my sights on a C230 but he recommended to me that I would be better buying a C240 or C280 since the C230 was known to have a lot of engine issues.