5

The Elite Mercedes good customer service and the quality of the work are excellent! I can trust their assessments of what my car needs. One time I bring my ML to repair for Suspension I know over work for car but they did not charge me for the labor for that additional job They do a great job !

5

As always, excellent service!

5

I took my 2007 E63 and I couldn't be happier with my visit to Elite Mercedes! I spoke with Raymond over the phone and explained everything my issues: service F, engine check light and the rear sunshade stopped working. After dropping off my car (I didn't have a ride back home so I was going to call Uber), Raymond offered me a ride to the nearest BART station. He inspected my car the same day and discovered that the engine check could be caused by a faulty relay, the sunshade could be the motor failing, but that I also needed new engine mounts.My car was finished much faster than I expected - I think it was done the next day. Raymond showed me everything he inspected and showed me the old motor mounts (the fluid started leaking). He also showed me all of the codes the computer was spitting out and an itemized list of everything inspected and work performed. They also washed my car. On top of everything else, Raymond didn't charge me for the rear sunshade motor check since it was my first visit!If you have a Mercedes, this is the place to take it. They definitely think of the customer first, are extremely knowledgeable and best of all, honest. These guys have won me over already and I know I won't be going anywhere else!

4

The name says it all. I've been coming here for the past 5 years and never once been disappointed. My 2004 E320 has 126k miles on it and still feels news. Preventive maintenance is critical and this shop is excellent at it.

5

Fast friendly and quick service. Never go anywhere else

5

Raymond is a great person to work with. I was skeptical about going to a non dealer shop. But after talking to Raymond over the phone I was comfortable. He also fixed few other problems in my car without charging it. I would highly recommend it.

4

Efficient and honedt

5

Highly recommend Raymond and his shop for Mercedes service. Raymond was able to fit me in the day I called, and performed overnight pressure testing on my SLK350 because I suspected a coolant leak. Fortunately he did not find any leaks, and was very honest in his report to me over the phone. I proceeded to have him perform a minor service since my car was already at his shop, just for peace of mind, and he completed the work very quickly. The icing on the cake was that I told Raymond I needed a smog check completed in the next week, and he brought my car to the smog check station across the street and had it done for me! When all work was completed, his brother came to pick me up from my house, and the ride was very smooth in an E-class. Everything was waiting for me when I arrived, and I had my car back, smog check completed, in less than 15 minutes after I arrived at his shop. The only thing to watch out for is the front door, it's slightly raised so I tripped over it on my way out and ripped the front of my sandal..but that's a small price to pay for such excellent service. Thanks Raymond, this was a top-notch experience that confirmed I will never return to the dealership for service. I'll be back to your shop when my car is due for its next service!

5

The experience was great. Raymond is a great businessmen who understands the value of customer service. I got my Mercedes SLK 350 fixed for a great price. He also did some other work without charging me. Highly recommend it.

5

Elite Mercedes is the real dea . Raymond was responsive and trustworthy. His reputation came highly recommended and now I know why. As long as I have a Mercedes, I'll be going to Raymond.

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