5

This review was long pending. Since, I was staying in Milpitas, this is the best thing that could happen for my Mercedes Benz SLK 320. The service was due in about 1000 miles in the later part of 2012. I went to Raymond and he fixed some small issues without any $$ and also suggested few things. I got my service B done here after 1K mile and that cost me only $280. I got some ad hoc work done too - all professionally done with reasonable charge. Ray has worked in Mercedes for 14 years. The best thing is that Raymond is very honest. In March 2014, when I asked him about the comdition of my car and whether I should leep it, he suggested me to sell it, not looking to keep it for too long. Because he did foresee some significant future expenses in service and parts. Which auto repair guy would suggest you something like that knowing that your next car is not going to be a merc (I had told him about my plan - I was looking for a BMW 335i or Subaru WRX). And look at this - when I contacted him to do a pre-purchase inspection, Raymond declined. Why? Because he just suggested me to go to someone who is specialist in BMW. Really? That's honesty for you. I ended up paying $150 somewhere else which he could have had from me. I hold Raymond and his shop in very high regard. Now I have a BMW 335i and a Miata MX5 but I can't go to him anymore - and that's sad. If you got a Benz (or any other car, if Raymond starts fixing them too), go see him.

5

Very nice!

5

Thank you for everything Raymond. You are a true gentleman and scholar. I will be back once I buy my next one. Take care.

5

Great Service!!

5

This was my second time having my car for regular service at Elite Mercedes and I am satisfied by the service I received. Thank you!

5

Raymond is great guy, help me with my suv as much as he can and provide me with discount and appropriate rate. Thank you team Elte.

5

Thanks for the prompt service if you needed Elite is always there for you.

5

My car and I were well taken care of here at Elite Mercedes. Communication was clear, everything was explained thoroughly. Pricing was broken down so you're not left wondering about the billing. Ray will let you know which things need to/should be repaired, and in the end it's up to you what you want to do. It's refreshing to not be pressured into doing anything. Also, I really appreciated the shuttle service to/from my home! Everyone is friendly here, and all I have are praises.

5

Had a Service A on my C300 done today. Very pleased with Raymond's service both on the car and me with clear explanation of work done. convenient drop off/pickup from work while car at service station.

5

Great customer service, Ray and his brother are very nice and personable and the process was very painless for getting my mercedes service. They go out of their way to accomodate. Thank you!

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