It was our first time taking our car to Elite Mercedes. We didn't know what type of maintenance our car was due for. When I showed up to the shop, Raymond was very helpful and professional. He gave me printouts of the different types of services that his shop usually provides, and was very patient in explaining what would he covered. I also asked him to check our brakes, heater, and engine filters to see if there were any issues. Not only was he willing to check everything, but he called me back and gave me a very thorough assessment of all the checks that I asked him to perform. He found multiple oil leaks during his inspection. I could tell he was very honest because he explained how there was one leak that could cause bigger issues down the road if not fixed now, and that we can hold off on the other leak because it was very minor and wasn't worth putting more money into fixing it. We got our car back that same day (and washed).. Service A, oil leak fix, engine filter replacement, and key reprogrammed. Elite Mercedes is reasonably priced, and doesn't charge an arm and a leg. Overall, Raymond and Team were very helpful, knowledgeable, and thorough professionals. I would highly recommend Elite Mercedes to anyone looking for an auto shop to take their cars to.