Raymond and his team were great! We had a transmission issue and ended up in "limp" mode. Being somewhat new to the Milpitas area, we used Yelp to help in finding a mechanic in the area that could work on Mercedes cars. Our usual mechanic being in Mt. View wasn't an option as it would been too far to drive to and didn't want to have it towed there. Luckily we found Elite Mercedes Service & Repair! Raymond was easy to work with and very informative about what needed to be done and why, he was patient with our questions and concerns, since it was a relatively expensive repair (rebuilt Mercedes transmission and computer). He understood that we needed to review our options and was helpful in keeping us informed. They even helped get some gum/road tar off the car, along with a quick car wash! These guys are highly recommended if your in the area, responsive, patient, trustworthy, and nice! We love supporting small, local businesses in the area and they've won a repeat customer.