It was the first time that I went to this shop based on a recommendation from a friend of my dad. Raymond the technician was easy and informative to work with. He went straight to the point on what could be wrong with my Benz. It would be a diagnostic first and then he would let me know what needs to be done. Within a hour, he called and told me the issue of the car (ignition). He told me the part the car needed and the price along with the labor. He did say it was going to be about a few days or a week to get the job done. Within 5 days, the car was done. He showed me the car part that needed to be replaced and the wear and tear of the part. He gave us the invoice and we paid and went our way. Also best part was his communication with me, gave me updates on the car, and what state they were on with the repair. He is courteous, knowledgeable, and professional.
Dear Epsom, thanks for choosing our shop! We're glad to hear about your positive experience with Raymond. It's great to know that you found him informative, communicative, and professional. We strive to provide top-notch service from start to finish and we're happy that you felt well taken care of. We look forward to helping you with any future automotive needs!
- Elite Mercedes