MILPITAS MERCEDES REPAIR

I have known Raymond Lam since last year when he first serviced my car for scheduled maintenance. I like his professionalism and honesty. If I had brought my car to the dealership it would have cost me an arm and a leg. I was so happy when I picked up my car coz it looked like it just came out of the dealership, so clean and shiny. I would definitely recommend him to my friends that also own a Mercedes.

Raymond is very helpful. When I did annual service, they pointed out transmission gasket leaking problem, and suggested me check last year's service, which should include transmission service. I did that at San Jose dealer last year, but they asked for $230 diagnose fee first, even though Raymond already pointed out the transmission gasket problem. At last Stevens Creek dealer replaced pan gasket under warranty. Another day check engine light is on, and Raymond checked the issue and cleared error code for free. I feel they open business is to offer people help, not like San Jose dealer, to ask for money first and drive customer away.

Best service anyone could ask for!

Gone to Elite a few times over the years. They took the time to lift my car and go over all the issues with me. Then, they took the time to go over what was important, what was less important, and what was not important. Everything they pointed out, I had already knew there was an issue but didn’t know what it was. Also, I didn’t know whether or not I wanted to put money into fixing it, or even if I wanted to keep the car. It was amazing that they took the time to show and go over what exactly was going on! It feels awesome to be able to make an informed discussion that I feel very good about.

I made an appointment on Tuesday for a service A for our GLA 250. Raymond walked me through the whole process and got me out of there on time, washed the car, and even changed the battery in my key! I’ll definitely be coming here for more service. I’ll always trust a local shop more than I would a dealership - they have more pride and ownership in what they do.

Excellent service.

Excellent service and trustworthy

Outstanding, reliable and very courteous