5

Raymond is a great person to work with. I was skeptical about going to a non dealer shop. But after talking to Raymond over the phone I was comfortable. He also fixed few other problems in my car without charging it. I would highly recommend it.

4

Efficient and honedt

5

Highly recommend Raymond and his shop for Mercedes service. Raymond was able to fit me in the day I called, and performed overnight pressure testing on my SLK350 because I suspected a coolant leak. Fortunately he did not find any leaks, and was very honest in his report to me over the phone. I proceeded to have him perform a minor service since my car was already at his shop, just for peace of mind, and he completed the work very quickly. The icing on the cake was that I told Raymond I needed a smog check completed in the next week, and he brought my car to the smog check station across the street and had it done for me! When all work was completed, his brother came to pick me up from my house, and the ride was very smooth in an E-class. Everything was waiting for me when I arrived, and I had my car back, smog check completed, in less than 15 minutes after I arrived at his shop. The only thing to watch out for is the front door, it's slightly raised so I tripped over it on my way out and ripped the front of my sandal..but that's a small price to pay for such excellent service. Thanks Raymond, this was a top-notch experience that confirmed I will never return to the dealership for service. I'll be back to your shop when my car is due for its next service!

5

The experience was great. Raymond is a great businessmen who understands the value of customer service. I got my Mercedes SLK 350 fixed for a great price. He also did some other work without charging me. Highly recommend it.

5

Elite Mercedes is the real dea . Raymond was responsive and trustworthy. His reputation came highly recommended and now I know why. As long as I have a Mercedes, I'll be going to Raymond.

5

I have finally found a place I can trust! thx

5

I recently bought a 2006 Mercedes CLS 55 AMG. I bought it, as is from Autobahn Motors in SF. First thing I did upon buying is looking for a reputable mechanic to give it a once over. Raymond came highly recommended from some friends of mine plus great reviews on Yelp. I decided to stop by Elite Mercedes and see what was needed to get my new dream car up and running in tip top shape. Raymond worked his magic with the dealer codes and gave me a list of 5 or 6 items that needed to be taken care of. He gave me a reasonable quote for maintenance type items that needed to be done. Oil, tranny, brake fluid, and an air filter. Upon further work he noticed the head gasket was leaking from low usage from the previous owner. He called and let me know what needed to be done and let me know that we should do it. I didn't hesitate to get it done. He only charged me for the air filter but not the labor and he also found a spark plug with a broken tip. He replaced that as well and didn't charge me for it. Most mechanics would take that opportunity to charge you for these items. He also erased the adaptive driving so the car would learn how I drive free of charge. He's earned my business for life. My car is running at peak performance and I feel like he takes his reputation to heart when most mechanics look to take advantage of people. Thanks again Raymond! See you in 10,000 miles.

5

YELP comment is right. Raymond takes good care of my cars, I am glad to find him and certainly will come back again.

5

Thank you Raymond for always giving us 5 stars service. He's reasonable, reliable, and super nice. I can't say enough good thing about this hard working man.

5

Raymond is awesome. I usually go to Tony's Mercedes Exclusively off Stevens Creek but as I live in Milpitas and it's a lot harder to arrange transportation - I gave Raymond a shot to fix a couple of things and I really liked him. It's really hard to find an honest mechanic who you feel you can trust. He worked at Mercedes for years so he really knows what he is doing and if he can't take care of it - he lets you know.Then my car did not start suddenly on a sunday as I was out shopping so i had it towed to his shop - he was able to look at it and tell me it was the fuel pump when AAA was estimating catalytic converter and other disastrous potential money sucking items. Was able to give me estimates on everything and was right on target with timetables. When I showed up to pick it up, he had even washed the car and changed my wipers! My filthy filthy car. And thank goodness he put the rain-x on because we had a major storm the following week. You know, the one week it rains here in California. 8-)I was thanking goodness for him the entire rainy week. But I encourage you to support the local small business mechanics.

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